Privacy Policy
Last updated: 18/12/2025
This Privacy Policy explains how we The Courier Company Leeds collects, uses, and protects your personal information when you use couriercompany-leeds.co.uk .
1. Who we are
Business name: The Courier Company Leeds
Address: 3 Charles Avenue, Leeds, LS9 0AE
Email: info@couriercompany-leeds.co.uk
Phone: 0113 322 3098 | 07988 857 444
We are the “data controller” for personal data collected via this website.
2. What information we collect
Depending on how you use our site, we may collect:
Contact details: name, email address, phone number (when you contact us)
Enquiry information: pickup/delivery details you submit, messages you send us
Website usage data (basic): IP address, device/browser info, pages visited, date/time of visit
(This is typically collected in server logs by our hosting provider for security and troubleshooting.)Cookies: small files used to make the site work properly and remember preferences (see Cookies section)
3. How we use your information
We use personal data to:
Respond to enquiries and provide quotes or booking information
Provide and manage our courier services
Improve our website and keep it secure
Comply with legal obligations
4. Our lawful bases (UK GDPR)
We rely on the following lawful bases:
Legitimate interests: running our business, responding to enquiries, maintaining website security
Contract: where you ask us to provide a service or quote
Legal obligation: where we must keep certain records
Consent: for optional cookies/marketing technologies (where required)
5. How we share your information
We do not sell your personal data. We may share it with:
Service providers who help run the website (hosting, email services, spam protection)
IT/security providers for maintenance and protection
Legal/regulatory authorities if required by law
If we use third-party providers, we expect them to protect your information and only process it for the services they provide.
6. Cookies and similar technologies
Our website may use cookies that are necessary for the site to function and for basic preferences.
We do not currently use Google Analytics.
If we run Google Ads in the future:
We may add advertising/measurement tags (such as Google Ads conversion tracking and/or remarketing). If we do, we will:
Update this Privacy Policy
Display a cookie consent banner where required
Ask for consent before setting non-essential advertising cookies
7. How long we keep your data
We keep personal data only as long as necessary:
Enquiries: typically kept for a reasonable period for customer service and business records
Customer/service records: kept for longer where required for accounting/legal reasons
Server logs: retained for security and troubleshooting, usually for a limited period set by our host
8. Your data protection rights (UK)
You may have the right to:
Access the personal data we hold about you
Correct inaccurate data
Request deletion (where applicable)
Object to or restrict certain processing
Request data portability (in some cases)
Withdraw consent (where processing is based on consent)
To exercise your rights, contact us using the details above.
9. Keeping your information secure
We take reasonable steps to protect your information using appropriate technical and organisational measures. However, no website can be guaranteed 100% secure.
10. Links to other websites
Our website may contain links to external sites. We are not responsible for their privacy practices. Please review their policies.
11. Changes to this policy
We may update this policy from time to time. The latest version will always be published on this page with the updated date.
12. Complaints
If you have concerns, please contact us first and we’ll try to resolve them. You also have the right to complain to the UK Information Commissioner’s Office (ICO).